Shipping Policy

At Probiotic Foods, we aim to process and dispatch your order as quickly as possible.

Australian Shipping

All retail orders are shipped via Australia Post.

Please allow approximately 3–5 business days for delivery to locations within Australia Post's national delivery network. Delivery times may vary depending on your location and may take longer during peak periods or due to circumstances beyond our control.

While we endeavour to dispatch orders promptly, Probiotic Foods cannot guarantee delivery timeframes and is not responsible for delays caused by Australia Post or third-party carriers.

For further information, please visit Australia Post's website.

International Shipping

We currently offer international shipping on request.

If you are located outside Australia, please contact us prior to placing your order and we will provide a shipping quotation based on your location and order requirements.

We work with a range of international courier services and will select the most suitable carrier for your destination.

Damaged or Lost Orders

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact our team as soon as possible.

Phone: (07) 5546 6086
Email: admin@probioticfoods.com.au

We will work with the carrier to investigate the issue and provide an appropriate resolution.