Refund policy

Returns & Refunds Policy

Our 30 Day Gut Guarantee

Choosing the right health product can feel overwhelming. With so many products making promises, it's not always easy to know which one is right for you.

That's why we've taken the guesswork out of it.

We're so confident in our Probiotic Foods blends that we're proud to offer our 30-Day Gut Guarantee.

Here's how it works

Start slowly and build gradually.

Begin with 1/8 teaspoon mixed into a glass of room-temperature water first thing in the morning upon waking. Follow this with a full glass of water containing a generous pinch of Celtic Sea Salt or Himalayan salt to support hydration.

Over the coming weeks, gradually increase your serving until you reach 1/2 teaspoon each morning. From month two, we recommend repeating the same routine in the evening, allowing your body to receive the nutritional benefits of Probiotic Foods both morning and night.

This simple routine helps support hydration while giving your body the opportunity to comfortably adjust and receive the full benefits our wholefood probiotic blends have to offer.

Track your progress.

We'll provide you with a simple 30-day progress questionnaire so you can monitor how you're feeling and keep track of your experience throughout the month.

Use your product consistently.

Take your Probiotic Foods blend every day for 30 consecutive days, following the recommended directions.

If you're not satisfied, we'll make it right.

If, after using your product consistently for 30 consecutive days and completing your 30-day progress questionnaire, you're not satisfied with your results, simply contact our friendly team on (07) 5546 6086. We'll discuss your experience and arrange a full refund of the original purchase price of your product.

Please note

To be eligible for our 30-Day Gut Guarantee:

  • Your Probiotic Foods blend must be used as directed for 30 consecutive days.
  • Your 30-day progress questionnaire must be completed.
  • Refunds apply to the original product purchase price only.
  • Shipping charges are non-refundable unless required under Australian Consumer Law.
  • This guarantee applies to Probiotic Foods branded products only.

We believe wellness is a journey, and we're committed to supporting you every step of the way. If you have any questions throughout your first 30 days, our friendly team is always here to help.

Change of Mind

We do not offer refunds for change of mind purchases, so please choose carefully.

If you are unsure which product may be suitable for your needs, we encourage you to contact our team before placing your order.

Faulty, Damaged or Defective Products

All products are checked for quality prior to dispatch.

If you believe you have received a faulty, damaged or defective product, please contact us within 14 days of receiving your order.

Upon assessment, we may offer:

  • A replacement product

  • A store credit

  • A refund

This will be determined in accordance with Australian Consumer Law and the circumstances of the claim.

How to Request a Return

Step 1

Email admin@probioticfoods.com.au with details of your order and the reason for your return request.

Step 2

A member of our team will review your request and, if approved, provide you with return instructions.

Step 3

Return the product using the instructions provided. 

Step 4

Once the returned item has been received and inspected, we will notify you of the outcome and arrange a replacement, store credit or refund where applicable.

Important Information

  • Return requests must be submitted within 14 days of receiving your order.

  • Returned items must be received before a replacement, store credit or refund can be processed.

  • Customers are responsible for return shipping costs unless the product is deemed faulty or incorrect.

  • Store credits issued by Probiotic Foods are valid for 12 months from the date of issue.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

Probiotic Foods
PO Box 871
Upper Coomera QLD 4209

Phone: (07) 5546 6086
Email: admin@probioticfoods.com.au