Shipping Policy

At Probiotic Foods, we aim to process and dispatch your order as quickly as possible.

Australian Shipping

All retail orders are shipped via Australia Post.

Please allow approximately 3–5 business days for delivery to locations within Australia Post's national delivery network. Delivery times may vary depending on your location and may take longer during peak periods or due to circumstances beyond our control.

While we endeavour to dispatch orders promptly, Probiotic Foods cannot guarantee delivery timeframes and is not responsible for delays caused by Australia Post or third-party carriers.

For further information, please visit Australia Post's website.

International Shipping

We offer international shipping to some locations as set at checkout.

If you are located outside those areas, please contact us prior to placing your order and we will provide a shipping quotation based on your location and order requirements.

We work with a range of international courier services and will select the most suitable carrier for your destination.

Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Probiotic Foods has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

Damaged or Lost Orders

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact our team as soon as possible.

Phone: (07) 5546 6086
Email: admin@probioticfoods.com.au

We will work with the carrier to investigate the issue and provide an appropriate resolution.